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Frequently Asked Questions
Where do your beanies ship?
We currently ship to all USA states. We ship from our headquarters in Abbeville, South Carolina.
How long does shipping take?
We typically fulfill your order within 1-3 business days after your order has been received, however, due to temporary labor shortages, fulfillment may take up to 7-10 days for your order to begin to ship. Economy shipping via USPS typically takes 5-8 additional days for delivery. Upgraded Express shipping with USPS Priority usually takes 2-3 business days after your tracking is received.
Economy shipping with USPS usually takes 5-10 business days after you receive your tracking information. Express shipping with USPS Priority mail usually takes 2-5 days after USPS marks the packages as accepted in your tracking information.
Business days typically consist of Monday - Friday; please allow extra time on the weekends as USPS is closed on Sundays.
How much does shipping cost?
For domestic orders in the USA, we charge a flat $5 fee for shipping under $50. Orders over $50 automatically qualify for free shipping at checkout and include economy shipping.
*Initial shipping charges to receive your package from us will not be refunded in the case of a return.*
Wait, so where is my package shipping from?
Our team is based in Abbeville, SC. Your order is put together with care by one of our team members.
What is the return/exchange policy?
If you are unsatisfied in any way with your order, simply exchange it for another item, store credit, or return it! Returns/exchanges are only accepted on orders fulfilled within 30 days. The return label expires after 7 days, be sure to ship before then or we can no longer accept your return.
For returns, please fill out our return form here. To start, you will need your order number and zip code or email used to place order.
*Initial shipping charges to receive your package from us will not be refunded in the case of a return.*
Beanie returns MUST be unworn, or in the protective bag they were sent with, and have no visible wear and tear to receive refund. Refunds are distributed after the product is received at our warehouse and inspected.
In the case of any product damage or breakage, our team will require proof for a refund. We may ask the customer to return the damaged product to us for further inspection prior to issuing a refund. Refunds are processed for damaged products after our inspection is finalized.
All wardrobe items MUST be returned with original tags still attached in order for a refund to be processed. Tags must not be cut or thrown away to ensure the item has not been worn/washed. Items marked as FINAL SALE are not available for return, refund, or exchange!!
Do you have more colors/prints?
We only have the colors/prints available that are listed on the Product page for now. It is our hope to start adding new colors/prints in the coming months. Sign up for our SMS for exclusive sales and announcements of new styles/colors releasing!
How do the beanies fit?
Our beanie styles fit snugly to your head but are stretchy enough to fit many head sizes - one-size-fits-most. In the future, we plan to include more sizing options as we grow and can see what sizes to include.
Can I wash my beanies?
To get the most wear out of your beanie, wash by hand (with your beanie turned inside out) with mild soap in cold water and air dry on a flat surface to prevent shrinkage and pilling. NO IRONING! NO STEAMING!
Or you can choose to machine-wash your beanies using the same method above by turning your beanie(s) inside out, using a cold or gentle cycle and mild soap/detergent. Allow these beanies to air dry on a flat surface to prevent shrinkage and pilling. DO NOT IRON! DO NOT STEAM!
Can I exchange my order? Can you honor any discounts I used before with exchanges?
We can only return orders within 30 days of your original order date. If you'd like a different color, you can request a return of your order here and proceed to order your desired product(s) on your time - this ensures that you do not have to wait for your initial order to be returned before you receive your desired product(s). Previous discount codes or promos cannot be used in future orders or exchanges.
Have questions?
Message us here - We're here to help!