FAQ
Holiday Shipping + Delivery
Do you offer holiday shipping insurance?
Yes! During the holiday season, you can add "Free Returns + Package Protection for $2.48" at checkout to protect your purchase. This service covers free returns (for store credit or exchange) and guards against lost or stolen packages.
If insurance is not selected, customers acknowledge that we cannot be responsible for lost or stolen packages. For any shipping issues, please reach out to our customer service team at info@thesoulsquatch.com.
What are the holiday shipping deadlines?
To ensure your order arrives by December 25, please place your order by the following dates for USPS shipping methods:
- Dec. 18: Last day for Retail Ground shipping
- Dec. 18: Last day for First-Class Mail (includes greeting cards & packages up to 15.99 ounces)
- Dec. 19: Last day for Priority Mail service
- Dec. 21: Last day for Priority Mail Express service
Please note: These deadlines are based on USPS-recommended shipping dates, but we encourage you to order early to avoid any potential delays.
Where can I find more holiday shipping information?
For additional shipping information, please refer to the USPS, UPS, and FedEx shipping deadlines here.
Shipping + Delivery
Where does your headwear & gear ship from?
We currently ship to all USA states. We ship from our headquarters in Abbeville, South Carolina.
How long does shipping take?
We typically fulfill your order within 1-2 business days after your order has been received. Economy shipping via USPS typically takes 5-8 additional days for delivery. Upgraded Express shipping with USPS Priority usually takes 2-3 business days after your tracking is received.
Economy shipping with USPS usually takes 5-10 business days after you receive your tracking information. Express shipping with USPS Priority mail usually takes 2-5 days after USPS marks the packages as accepted in your tracking information.
Business days typically consist of Monday - Friday; please allow extra time on the weekends as USPS is closed on Sundays.
How much does shipping cost?
For domestic orders in the USA, we charge a flat $5 fee for shipping under $50. Orders over $50 automatically qualify for free shipping at checkout and include economy shipping.
*Initial shipping charges to receive your package from us will not be refunded in the case of a return.*
Where is my package shipped from?
All orders are assembled and shipped from our team in Abbeville, SC.
Returns + Exchanges
What is your return policy?
If you’re not fully satisfied, you may return or exchange items or receive store credit within 30 days of fulfillment. Please note: Any discounts from the original purchase will not be reapplied on exchanges, but store credit is available for future purchases. Returns must be shipped back within 14 days of the return label being issued.
Initial shipping charges to receive your package from us will not be refunded in the case of a return.
How do I start a return or file a claim?
To initiate a return or file a claim, please use our returns portal and follow the prompts to fill out the required information. If you purchased Free Returns + Package Protection for $2.48, you’re eligible for free returns (store credit or exchange) and coverage for loss or damage. You’ll need your order number and the zip code or email used to place the order.
What are the requirements for returns?
To be eligible for a refund or store credit, returned items must be unworn, have all original tags attached, and show no visible signs of wear. If an item arrives damaged, please provide proof of the damage. In some cases, we may ask that the damaged item be returned for further inspection before issuing a refund.
Can I exchange my order?
Exchanges are accepted within 30 days of your order date. To change a color or item, please initiate a return through our returns portal for your original item, and you’ll have the option of receiving store credit, which can be applied toward your reorder. This process allows you to receive your desired item sooner without waiting for the initial return to be completed.
Product Information
What types of products do you offer?
We offer a range of outdoor essentials, including hats, beanies, and accessories like exclusive stickers that showcase your adventurous spirit.
How do the beanies and hats fit?
Our beanies feature a one-size-fits-most design, with a snug yet stretchy fit. Hats also come in one adjustable size, designed to suit most head sizes comfortably. We may expand our sizing options as we grow!
Are additional colors or prints available?
At this time, the colors and prints listed on each product page are our full selection. We’re always exploring new options, so sign up for our SMS list to get updates on fresh styles and exclusive releases.
How should I care for my beanies and hats?
To keep your gear looking its best, we recommend hand-washing beanies and hats inside out with mild soap in cold water, then air-drying flat. Machine-washing is possible on a gentle, cold cycle, but avoid ironing or steaming.
How durable are the stickers, and how should I care for them?
Our stickers are made to withstand the elements! They’re waterproof, scratch-resistant, UV-resistant, and dishwasher-safe—perfect for outdoor gear, water bottles, and more.
Discounts & Promotions
Can discounts be used on exchanges or future purchases?
Previous discount codes cannot be reapplied to exchanges or future purchases.
Do you offer discounts for first-time purchases?
Yes! Enjoy 10% off your first purchase when you sign up for our newsletter. Just enter your first name and email at the bottom of our website to claim your discount.
Contact Us
Need more help?
Reach out to us using our contact form. We’re here to help with any questions you have!